Last updated: September 27, 2026
We want you to love your Odessa ring. If something isn't right, here's how returns, exchanges and refunds work.
You have 30 days from the date your order is delivered to request a return. To be eligible, the ring should be unworn (aside from trying it on for fit) and returned in its original packaging with all accessories included.
If your ring doesn't fit, email us at info@odessaring.com with your order number and correct size, and we'll arrange a free size swap. We recommend using our sizing kit or measuring an existing ring before ordering to get it right the first time.
How to Start a Return or Exchange
Email info@odessaring.com with your order number and the reason for your return. We'll confirm eligibility and send you instructions, including the return address.
Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5-10 business days. Shipping costs are non-refundable, and you are responsible for return shipping costs unless the item arrived faulty or incorrect.
Faulty or Incorrect Items
If your ring arrives damaged, faulty, or is not what you ordered, contact us within 30 days of delivery at info@odessaring.com with photos of the issue, and we'll arrange a free replacement, repair or full refund, including return shipping.
Every Odessa ring includes a 12-month warranty against manufacturing defects under normal use. If your ring develops a fault within 12 months of purchase, contact us and we'll arrange a repair, replacement or refund in line with your consumer rights. The warranty does not cover damage from misuse, accidents, or normal wear and tear.
Gift cards and final sale/clearance items are not eligible for return or refund unless faulty.
For any questions about your return, exchange or refund, email us at info@odessaring.com or write to us at 12 Windtown Green, Navan, Meath, C15 YW2F, Ireland.
